AI Reply: the right words for every customer, in one click
AI Reply drafts the next message from the conversation, or polishes the one your agent started, in the customer's language and in your team's tone. Your agent reads it, makes it their own, and sends.
“My package arrived damaged and I need a replacement by Friday.” Your agent knows exactly what to do. Finding the words takes longer: calm, clear, on brand, and ideally in the customer’s own language, while two more chats are waiting.
AI Reply gives your agents those words in one click. It is the newest Conversation Action in Mediabriz, built for teams that answer customers over messaging all day.
Draft it, or polish it
One button sits in the reply box. If the box is empty, AI Reply drafts the next message from the conversation so far. If the agent has already started typing, it turns their rough note into a clear, friendly reply that keeps what they meant. Either way, the suggestion writes itself into the reply box in seconds, ready to read.
In your customer’s language
A customer writes in Spanish, French or Hebrew, and the reply comes back in the same language, even when your agent works in another one. Your team can answer more customers in more languages without slowing down, and every customer gets an answer that feels written for them.
Your tone, set once
Administrators add a short instruction to each AI Reply: answer with empathy, keep it service-oriented, or look for the next sale. Each team can have its own, so support sounds like support and sales sounds like sales. New agents sound like your best ones from their first shift.
Your agent always has the final word
The suggestion stays in the reply box until your agent is happy with it. They can edit it, add an emoji, bring back their own words with a click, or ask for a fresh take. The customer receives the message only when your agent selects Send. Nothing goes out on its own.
Right where your agents already reply
AI Reply lives in the same reply box agents already use, in Live Conversations and under the conversation’s message history. There is nothing new to learn and no screen to switch to: read, click, review, send.
Private by design
The conversation is analyzed only when an agent asks for a reply, for that request only, in your organization’s data region. Mediabriz does not store the conversation or the suggested reply, and they are not used to train AI models.
Simple pricing
Each reply AI Reply writes counts as one analysis, with no minimum commitment. AI Reply has a lower price per analysis. Contact us for AI Reply pricing.
Getting started
AI Reply is available now as part of Mediabriz Actions and is enabled per organization. Want your team to answer faster, in every language, in your voice? Contact us and we will help you set it up.