News & Updates

A photo of a handwritten list, a product shot, a PDF of a purchase order: the agent picks the files that matter, and the AI reads them together with the messages to build the draft.

Mediabriz now recognizes voice calls and callbacks, showing the call details and the caller's previous digital conversations the moment the call connects.

The framework behind Create Order can turn conversations into whatever your business runs on: service cases, claims, callbacks, or the next step your team types in by hand today.

One click turns a messaging conversation into a ready order: AI reads the chat, drafts every line against your product catalog, and your agent approves before anything is sent.

When a customer has written before, you can now see the latest messages from their last digital conversation right on the overview.

With Mediabriz Guard, flagged files surface as live alerts in the agent experience, and teams can also get email alerts when new threats arrive.

Conversations now open with a clear picture of the customer, channel, and queue, and Mediabriz can show when that customer has written before, across channels.

While you work, Mediabriz keeps the customer waiting longest for a reply in view, so the next conversation to handle is on screen, not buried in another list.

When you open Messages, Mediabriz can show the path a conversation took (customer, automation, queue, and agents) so you know what already happened before you reply.

Read a customer message in your own language, or have it read aloud, right from your messages.

Mediabriz now shows a gentle notification the moment a customer replies on one of your other conversations, so a waiting message never slips by unseen.

A new Current Conversations view brings all your live conversations into one place, and floats the customers who've waited longest for a reply to the top.

With full character-set support, Mediabriz can now show customer emails that Genesys can't render, and for teams using Mediabriz Guard, a new pop-up alert makes sure a flagged file is never missed.

For teams using Mediabriz Guard, the side tab now shows a calm scanning animation while files are checked, and a clear red shield alert when a conversation contains a blocked file.

Mediabriz now gives agents a gentle heads-up the moment new media arrives, plus a 'New' badge that makes fresh attachments easy to spot.

A refreshed, on-brand loading experience, one-click reconnect, and live updates that recover on their own.

Mediabriz helps organizations centralize, review, and manage customer-shared media directly within Genesys Cloud™ workflows