Simple, usage-based pricing
Pay only for what you use. No per-seat pricing. No hidden fees.
Free trial included.
Plans
Mediabriz
Conversation Intelligence & Actions for Genesys Cloud
(annual prepaid plan)
- Centralize and manage all conversation content in one organized view
- Preview images, videos, audio, and documents instantly - without downloading
- Use powerful preview tools (zoom, playback, snapshots, multi-view, full-screen)
- Compare files side-by-side to make faster decisions
- Navigate conversations with a unified timeline of messages and content
- Add comments, highlights, and follow-ups on content
- Search and filter content across conversations instantly
- Access conversations from Genesys Cloud, your CRM, or custom workspaces
Mediabriz Guardoptional
Automatically analyze every customer file before agents can open it.
Minimum commitment of 10,000 files monthly.
- Malware detection
- Threat detection
- Live threat alerts in the agent experience
- Email alerts when new threats arrive
- Safe file downloads
- Seamlessly integrated into Mediabriz
- Enriches Mediabriz Insights with detailed file-analysis data
Adds an extra layer of protection without changing agent workflows.
Mediabriz Actionsoptional
AI reads the conversation and prepares a draft or result for the agent to review, so agents spend less time retyping and more time helping customers. Nothing reaches your systems or your customer until the agent approves it.
No minimum commitment. Enabled per organization by your admin.
- AI drafts from the conversation, right where agents work
- Agent reviews, edits and approves before anything is sent
- Approved results go to your own systems or to the customer
- Actions built around your workflows
Billed once per AI analysis. Failed analyses and rejected drafts are not charged.
AI message reply analyses are not billed.
Works in Genesys Cloud. Genesys Cloud API usage applies.
How pricing works
Pay based on the digital conversations Mediabriz processes, with flexible plans and volume pricing as your usage grows.
Cost calculator
Estimate your cost
Enter your expected monthly volume to see an estimate with volume discounts applied.
Based on the annual prepaid plan.
Conversations handled by the Mediabriz app only. Interactions that never reach Mediabriz are not charged. Minimum: 10,000 / month.
Minimum: 10,000 unique files analyzed / month.
Estimated monthly cost
$450
Estimates are for guidance only. Contact Sales or your partner for a final quote and volume tier.
What is billed?
You are billed for each unique digital conversation handled by the Mediabriz app. Interactions that never reach Mediabriz are not charged. A conversation is counted only once, even when it contains multiple messages or files.
One conversation. One charge.How does pricing scale?
Pricing scales with your conversation volume. Organizations that commit to higher usage receive discounted rates tailored to their expected volume.
Higher volume, lower rate.Which plan should I choose?
Choose an annual plan for the best rate, or select month-to-month billing for greater flexibility. You can adjust your plan as your needs evolve.
Annual savings or monthly flexibility.How quickly can I start?
Mediabriz works directly with Genesys Cloud, with no channel migration required. Our team is on hand to assist with anything you need during setup.
Designed for rapid deployment.Fair usage
Mediabriz uses your Genesys Cloud APIs. API usage and any Genesys charges are your organization's responsibility. Conversation Actions is subject to fair usage. Details in our Terms of Use.
Enterprise & custom needs
Need a custom agreement, multi-org rollout, or something beyond the standard estimate? We can help shape the right fit.
Contact SalesNeed help getting started?
We'll help you choose the right setup based on your usage and workflows.
Talk to UsReady to Get Started?
Book a live demo and see how Mediabriz works with customer content inside your Genesys Cloud conversations.
Try free trial