Simple, usage-based pricing
Pay only for what you use. No per-seat pricing. No hidden fees.
Free trial included.
Plans
Mediabriz
Customer Content Intelligence for Genesys Cloud
(annual plan)
- Centralize and manage all conversation content in one organized view
- Preview images, videos, audio, and documents instantly - without downloading
- Use powerful preview tools (zoom, playback, snapshots, multi-view, full-screen)
- Compare files side-by-side to make faster decisions
- Navigate conversations with a unified timeline of messages and content
- Add comments, highlights, and follow-ups on content
- Search and filter content across conversations instantly
- Access conversations from Genesys Cloud, your CRM, or custom workspaces
Mediabriz Guard
Automatically analyze every customer file before agents can open it.
- Malware detection
- Threat detection
- Safe file downloads
- Seamlessly integrated into Mediabriz
- Enriches Mediabriz Insights with detailed file-analysis data
Adds an extra layer of protection without changing agent workflows. Available with Mediabriz - just ask about Guard during your demo.
No setup required • Works instantly in Genesys Cloud
How pricing works
Pay based on the digital conversations Mediabriz processes, with flexible plans and volume pricing as your usage grows.
What is billed?
You are billed for each unique digital conversation processed by Mediabriz. A conversation is counted only once, even when it contains multiple messages or files.
One conversation. One charge.How does pricing scale?
Pricing scales with your conversation volume. Organizations that commit to higher usage receive discounted rates tailored to their expected volume.
Higher volume, lower rate.Which plan should I choose?
Choose an annual plan for the best rate, or select month-to-month billing for greater flexibility. You can adjust your plan as your needs evolve.
Annual savings or monthly flexibility.How quickly can I start?
Mediabriz works directly with Genesys Cloud, with no channel migration required. Our team is on hand to assist with anything you need during setup.
Designed for rapid deployment.Mediabriz Guard billing
Guard is optional and is billed separately for each unique file it analyzes. The Guard charge is added only when file analysis is enabled.
Volume Pricing
Processing a high volume of digital conversations? Let's discuss pricing that fits your organization.
Contact SalesNeed help getting started?
We'll help you choose the right setup based on your usage and workflows.
Talk to UsReady to Get Started?
Book a live demo and see how Mediabriz works with customer content inside your Genesys Cloud conversations.
Try free trial