Every Format. Instantly
Open and work with images, videos, audio, and documents across conversations in one place.
Media handling is slowing down your conversations
- Switching between tabs breaks focus
- Downloading files wastes time
- Losing context leads to mistakes
Everything happens inside the conversation
- Work directly inside the conversation
- Keep full context visible
- Move faster with fewer errors
Works across every channel & format
Features
Handle, understand, and act on every piece of media
Core Capabilities
Handle Any Media
Advanced Preview, Editing & Control
View, edit, and interact with media with powerful preview tools, flexible downloads, drag and drop, and full control when needed.
Works Across All Digital Channels
Handle media from messaging, email, social, SMS, and more, all in one unified workspace.
Clarity & Visibility
Understand Faster
Productivity & Collaboration
Work Smarter
Compare and Track Changes
Compare images or documents side by side, even across conversations, to quickly spot differences.
Mark What Matters
Highlight key areas and add comments directly on media so nothing gets missed.
Stay on Top of Follow-Ups
Save items for follow-up and manage everything in one place across conversations.
How Agents Use Mediabriz
Built for real digital conversations
From everyday handling to deep investigation and safety — Mediabriz fits the way teams actually work with customer media.
Three ways teams use Mediabriz
Handle customer media across conversations
Across conversations and channels, customers share images, documents, audio, and more. Mediabriz keeps it all structured, accessible, and ready to act on.
Each conversation has its own organized media view
Access and work with files instantly during live interactions
Navigate and review media directly in the conversation timeline
Highlight key media and add comments to keep teams aligned
Result: Faster handling, better context, and no switching or downloads.
Investigate and compare customer media
When handling cases, teams often need to review multiple files to understand what changed, what’s missing, or what needs action.
Compare images and documents side-by-side to spot differences instantly
Review videos with frame-level precision and capture key snapshots
Listen to audio while continuing to work, without switching views
Analyze media instantly — no downloads or external tools required
Result: Faster investigations, clearer insights, and more confident decisions.
Keep customer media safe before access
Customer files can contain sensitive or malicious content. Mediabriz Guard adds an extra layer of protection before any file reaches an agent.
Scan files automatically before agents open them
Detect and block unsafe or malicious content at the source
Let teams work with media confidently, without exposing systems or users
Result: Safer file handling, reduced risk, and greater confidence across the organization.
Faster Reviews
Less time per conversation
Clear Context
No guesswork
Ready in Seconds
Start right away
Security & Compliance
Enterprise-Grade Security
Built with security and data protection in mind across every conversation.
Secure and Compliant Platform
Hosted on AWS and integrated with Genesys Cloud, Mediabriz is built with a secure architecture designed to support enterprise-grade data protection.
AWS Hosted
Secure cloud infrastructure
Genesys Integrated
Built to work seamlessly with Genesys Cloud
Secure Architecture
Designed with security best practices
Data Protection
Designed for enterprise environments
Security Add-On
Mediabriz Guard
Optional File Scanning and Protection
File threat analysis before preview and download.
With Guard enabled, customer files are screened for potential threats before preview or download.
Scan Before Download
Every file is checked for threats before an agent can preview or download it. Unsafe files are blocked automatically.
Help Reduce Exposure to Potentially Malicious Files
Identifies potentially malicious or unsafe files before access.
Works in the Background
Security runs automatically without interrupting the workflow.
Powered by an Industry-Leading Threat Scanning Engine
Customer-uploaded files are scanned before the agent can preview, download, or drag it out. Files identified as potentially malicious may be restricted from preview or download. Clean results are cached after the first scan, with no extra wait and no extra clicks, helping improve visibility into potentially risky customer files across the organization.
Guard enhances Mediabriz Insights with additional analytics and organization-wide visibility into scan activity, detected threats, flagged files, and security trends.
Included with Mediabriz
Mediabriz Insights
Usage Analytics Dashboard
See how your team handles customer media.
A per-organization dashboard inside Genesys Cloud, with conversation volume, media items, file types, and channels at a glance. Aggregate only, with no per-user tracking.
Volume at a glance
Track conversations handled and media items rendered across any 1, 7, 30, or 90-day window.
Breakdown by type, channel, and party
See media split by file type, by channel such as email, messaging, and social, and by customer, agent, or bot.
Deeper analytics with Guard
Add Mediabriz Guard and the dashboard expands with scan totals, a clean-versus-infected overview, and a list of flagged threats.
With Mediabriz Guard
Go deeper with scan and threat analytics
Every Mediabriz organization gets usage analytics out of the box. Add Mediabriz Guard and Insights goes further, surfacing total files scanned, a clean-versus-infected overview, and a detailed list of flagged threats, alongside richer media analysis across channels and senders.
See Mediabriz Guard
Mediabriz Insights can be accessed directly or launched from within Genesys Cloud and is available to any user assigned the required permission.
Product Tour
See Mediabriz in action
Short walkthroughs of how media is handled directly inside digital conversations.
Mediabriz Introduction
A quick walkthrough of how Mediabriz turns customer media into action
Conversation Search
Find conversations and media in seconds
Media Collaboration Tools
Comment, highlight, and manage follow-ups
Creating an Audio Playlist
Queue and play conversation audio in order
Edit PDFs and Images
Mark up documents and images in place
Manage Follow-Ups
Track and act on saved items across conversations
Get in Touch
Contact Us
Have questions about Mediabriz? We're here to help. Send us a message and we'll get back to you shortly.