Customer Content in One Place
Access images, videos, audio, and documents directly within the conversation.
Customer content shouldn’t slow agents down
- Switching between tabs breaks focus
- Downloading files wastes time
- Losing context leads to mistakes
Everything stays in your Genesys Cloud workflow
- Work directly inside the conversation
- Keep full context visible
- Move faster with fewer errors
Works across every channel & format
Features
Everything agents need to work with customer content
Visibility and Control
Review, compare, edit, and manage customer content with full context.
Built for Digital Channels
Works across messaging, email, social, SMS, and other Genesys Cloud interactions.
Clarity & Visibility
Understand Every Conversation Faster
Productivity & Collaboration
Turn Content into Action
Compare and Track Changes
Compare images and documents side by side to quickly identify differences across conversations.
Mark What Matters
Highlight important details directly on customer content so nothing gets missed.
Stay on Top of Follow-Ups
Save items for follow-up and manage everything in one place across conversations.
How Agents Use Mediabriz
Support every stage of customer content handling
From everyday interactions to deeper investigations and security protection, Mediabriz helps teams work more effectively with customer content.
Handle. Investigate. Protect.
Work with customer content in context
Across conversations and channels, customers share images, documents, audio, and more. Mediabriz keeps it all structured, accessible, and ready to act on.
Each conversation has its own organized media view
Access and work with files instantly during live interactions
Navigate and review media directly in the conversation timeline
Highlight key media and add comments to keep teams aligned
Result: Faster handling and better context.
Investigate and compare customer content
When handling cases, teams often need to review multiple files to understand what changed, what’s missing, or what needs action.
Compare images and documents side-by-side to spot differences instantly
Review videos with frame-level precision and capture key snapshots
Listen to audio while continuing to work, without switching views
Analyze media instantly — no downloads or external tools required
Result: Faster investigations and clearer insights.
Protect agents from unsafe content
Customer files can contain sensitive or malicious content. Mediabriz Guard adds an extra layer of protection before any file reaches an agent.
Scan files automatically before agents open them
Detect and block unsafe or malicious content at the source
Let teams work with media confidently, without exposing systems or users
Result: Safer media handling with reduced risk.
Faster Reviews
Less time per conversation
Clear Context
No guesswork
Agent Efficiency
Reduce effort and move faster
Security & Compliance
Enterprise-Grade Security
Protect customer content with security controls designed for enterprise environments.
Secure and Compliant by Design
Hosted on AWS and integrated with Genesys Cloud, Mediabriz is built on a secure architecture designed to support enterprise-grade data protection.
AWS Hosted
Secure cloud infrastructure
Built for Genesys Cloud
Built to work seamlessly with Genesys Cloud
Secure Architecture
Designed with security best practices
Data Protection
Protect customer content and sensitive information
Security Add-On
Mediabriz Guard
Optional File Scanning and Protection
Screen customer content before agent access
With Guard enabled, customer files are screened before agents can preview, download, or interact with them.
Screen Files Before Access
Every file is checked before an agent can open it.
Identify Potentially Unsafe Files
Flag risky files before an agent opens them.
No Workflow Disruption
Security runs automatically in the background.
Powered by an Industry-Leading Threat Scanning Engine
Customer-uploaded files are scanned before the agent can preview, download, or drag it out. Files identified as potentially malicious may be restricted from preview or download. Clean results are cached after the first scan, with no extra wait and no extra clicks, helping improve visibility into potentially risky customer files across the organization.
Guard enhances Mediabriz Insights with additional analytics and organization-wide visibility into scan activity, detected threats, flagged files, and security trends.
Included with Mediabriz
Mediabriz Insights
Usage Analytics Dashboard
Gain visibility into customer content activity
Organization-wide analytics dashboard with visibility into conversation activity, media usage, file types, channels, and security insights.
Volume at a Glance
Track conversations handled and media items rendered across any reporting period.
Media Breakdown
Analyze media by file type, channel, and participant.
Deeper Analytics with Guard
Expand visibility with scan activity, threat detection, and flagged files.
With Mediabriz Guard
Extend Insights with Security Visibility
Every Mediabriz organization gets usage analytics out of the box. Add Mediabriz Guard to gain visibility into scan activity, detected threats, flagged files, and security trends across the organization.
See Mediabriz Guard
Mediabriz Insights can be accessed directly or launched from within Genesys Cloud and is available to any user assigned the required permission.
Product Tour
See Mediabriz in Action
Explore how Mediabriz turns customer content into smarter decisions.
Mediabriz Introduction
A quick walkthrough of how Mediabriz turns customer content into action
Conversation Search
Find conversations and media in seconds
Media Collaboration Tools
Comment, highlight, and manage follow-ups
Creating an Audio Playlist
Queue and play conversation audio in order
Edit PDFs and Images
Mark up documents and images in place
Manage Follow-Ups
Track and act on saved items across conversations
Conversation Timeline
Navigate a conversation’s full media history at a glance
Get in Touch
Contact Us
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