Conversation Info: the right details, the moment a conversation opens
Whether a customer reaches out on WhatsApp, web chat, SMS or social messaging, the details that matter are there the moment the agent opens the conversation, with the full picture one click away. On voice calls too.
Your web chat already knows the customer is on the Gold plan. Your WhatsApp bot already asked for the order number and the reason for getting in touch. Then the agent opens the conversation and asks all over again.
With Conversation Info, the details your team already collects reach the agent the moment the conversation opens, on every channel, so the first reply can move things forward.
The key facts, right as you join
As soon as a WhatsApp, web chat, SMS or social messaging conversation opens, a clean notification shows the few details that matter most, such as customer tier, order number or reason for contact. No digging and no asking twice. When there is nothing to know, nothing gets in the way.
The full picture, in one place
Every detail has its own place in the conversation’s Details, in plain words your agents understand at a glance. A value copies in one click, and a link opens the customer’s record straight away.
Faster, more personal conversations
Agents start informed, customers feel known, and conversations get to the point sooner. And it is not only for messaging: Conversation Info works on voice calls too, so the same details are ready when the phone rings.
Want help choosing the details that matter most to your team? Contact us.