Introducing License Manager: get full value from every Genesys Cloud license
License Manager is a new, separate solution in the Mediabriz family. It gives your Genesys Cloud organization a managed sign-in gateway, so you can see license use as it happens, apply your sign-in policy the same way every time, and get alerted before anyone is caught by surprise.
Genesys Cloud licenses are one of the biggest investments a contact center makes. Yet most teams only see how those licenses were used when the invoice arrives. By then the important questions come too late: who was online, which license types were busiest, and was everyone signing in the way you expect?
License Manager answers those questions as they happen. It is a new, separate solution in the Mediabriz family, built to work alongside Genesys Cloud and help you get full value from every license you pay for.
Built to complement Genesys Cloud
License Manager connects to Genesys Cloud with read-only access. It never changes your users, roles or licenses, and your Genesys Cloud contract stays exactly as it is.
There is nothing to install. Agents open your organization’s sign-in link and carry on to Genesys Cloud the way they always have. No one is ever signed out, and if anything goes wrong on our side, your team still signs in and you hear about it by email.
What your team gets
- License use as it happens. See how much of your licensed capacity is in use right now, measured the way Genesys Cloud bills you, with usage recorded around the clock.
- One sign-in policy, applied every time. Give everyone one front door to Genesys Cloud: your organization’s own sign-in page, applying your policy the same way for every user.
- You decide who and what is governed. Govern your Genesys Cloud CX seats, specific license types, or both, with a policy for each license type.
- Specialty licenses, covered too. Follow Genesys Agent Copilot, Communicate, Work Automation and the Genesys experiences for Salesforce and ServiceNow, each with its own view, its own alerts and its own policy.
- Insights that turn usage into decisions. A License Manager dashboard in Mediabriz Insights shows how close you are to your licensed capacity, daily trends for up to 90 days and a daily Login exceptions report, with CSV export for your own reporting.
- Alerts before anyone is surprised. Early emails as usage approaches your licensed capacity, so the right people can act in time.
Start with Monitor, apply your policy when you’re ready
Getting started is simple. Mediabriz turns License Manager on for your organization and you begin in Monitor: everyone signs in as usual while you see real usage against your licensed capacity, with alerts from day one.
Once the numbers are clear, you apply your sign-in policy. Changes reach your sign-in page within seconds.
A separate solution in the Mediabriz family
License Manager is sold separately. It is not part of Mediabriz Conversation Intelligence, its plans or its Genesys AppFoundry listing, and you can use it with or without Mediabriz Conversation Intelligence.