CloudBriz Announces Mediabriz Availability on Genesys AppFoundry
Mediabriz helps organizations centralize, review, and manage customer-shared media directly within Genesys Cloud™ workflows
2026 – CloudBriz, a technology company specializing in cloud-based customer experience solutions, today announced the availability of Mediabriz on the Genesys AppFoundry®, a curated marketplace of applications and integrations designed to elevate customer and employee experiences.
Mediabriz enables organizations using Genesys Cloud to centralize, organize, review, and manage customer-shared media directly within customer interactions and workflows. The application helps contact center teams work with images, videos, audio files, documents, and other customer attachments without requiring agents to switch between multiple tools or systems. Common use cases include claims processing, document verification, fraud investigation, technical support, and customer service operations involving customer-submitted media.
The solution provides organizations with capabilities to:
- View customer-shared media in a centralized workspace
- Compare files and documents side by side
- Add highlights, comments, and follow-up attachments
- Search and track media across conversations
- Preview images, videos, audio files, and documents directly within workflows
- Identify potentially unsafe files before accessing customer-uploaded content
“Organizations increasingly rely on customer-shared media as part of their customer experience operations,” said Adva Zvieli, VP Product at CloudBriz. “Mediabriz helps organizations improve visibility, collaboration, and operational efficiency when working with customer media directly inside the Genesys Cloud agent workflow.”
Mediabriz’s application is now available with Genesys Cloud™, the AI-powered experience orchestration platform. With Genesys Cloud, organizations can coordinate every interaction and touchpoint through a full suite of omnichannel options, built in employee experience, native and turnkey AI and end-to-end journey optimization. As the trusted platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer at the right time.
To learn more about the specific features and benefits of Mediabriz visit our AppFoundry listing.
About CloudBriz
CloudBriz is a technology company specializing in cloud-based customer experience and contact center solutions. The company develops SaaS applications and provides consulting, integration, implementation, and customization services for enterprise customers using Genesys Cloud and other CX platforms.
CloudBriz develops Mediabriz, a customer media management solution designed to help organizations organize, review, collaborate on, and manage customer-shared media within customer experience workflows.
Website: https://cloudbriz.com
Media Contact
Email: sales@mediabriz.com
Website: mediabriz.com