Never miss new customer media again
Mediabriz now gives agents a gentle heads-up the moment new media arrives, plus a 'New' badge that makes fresh attachments easy to spot.
In a live conversation, a customer can send a photo, document, or recording at any moment, and a missed attachment can mean a slower resolution. Our latest update makes sure new media gets noticed the instant it lands, without pulling agents away from the work in front of them.
A gentle nudge when new media arrives
When the Mediabriz window is tucked away and only the side tab is showing, that tab now lights up with a subtle counter and a brief glow the moment new media arrives in the conversation you’re handling. It’s a quiet, glanceable cue, so a fresh attachment never slips past unnoticed.
The reminder is intentionally calm. It settles into a soft accent rather than demanding attention, respects “reduced motion” accessibility preferences, and clears the instant you open the app.
Spot fresh attachments at a glance
Media that arrived in the last 24 hours now carries a small “New” tag on its gallery tile, so you can immediately see what’s just come in. The badge shows up wherever you’re working, whether that’s the live conversation, your recent items, or search results.
Together, these two touches keep agents one step ahead of incoming customer media, so nothing waits longer than it should.