Your customers already order in chat. Now Mediabriz writes it up.
One click turns a messaging conversation into a ready order: AI reads the chat, drafts every line against your product catalog, and your agent approves before anything is sent.
“Two cases of cottage cheese and a bottle of milk, please.” That WhatsApp message is an order, but until now someone had to read it, interpret it, and retype it into the order system, line by line, while the conversation kept moving.
Mediabriz now does the reading for you. Conversation Actions is a new capability in Mediabriz, and its first action is Create Order, built for retail, wholesale, distribution, and any team that takes orders over messaging.
From chat to a draft order in seconds
One click on the conversation overview and Mediabriz reads the conversation, understands what was requested, and drafts the order: products matched against your own catalog, quantities and units as the customer stated them, and the customer’s details prefilled from the conversation. Colloquial mentions, corrections mid-conversation (“actually make it three”), and orders split across several messages are all understood.
Your agent stays in control
The draft opens in a review window with the conversation on one side and the order on the other. Every message the order was built from is highlighted, anything the AI was unsure about is flagged for a second look, and every line is editable, with catalog search and suggestions where a product needs resolving. Nothing is ever sent on its own: the order goes out only when your agent has resolved every line, confirmed the customer details, and clicked send.
Delivered to your systems, not ours
The approved order is delivered straight to your ERP or order system through a webhook you configure, with an HMAC signature on every delivery so your side can verify it came from Mediabriz. Your system returns its own order reference, and the agent can quote it back to the customer in the same conversation. Mediabriz does not store the conversation or your customer’s details; analysis happens transiently, and organizations in the EU are processed entirely within the EU.
Every language your customers write in
Create Order works in all Mediabriz languages: English, Spanish, Italian, Portuguese, Polish, German, French, and Hebrew. The conversation, the catalog, and the agent’s interface can each be in a different language and still work together.
Built for the whole team
Administrators set everything up in the Mediabriz install wizard: upload the product catalog as a simple CSV, configure and test the webhook, and control which divisions see the action. Agents get order history right on the conversation overview, including one-click duplication of a previous order when a regular customer says “same as last time”. Managers see analyses, submitted orders, and delivery statistics in the Mediabriz Insights dashboard.
Getting started
Conversation Actions is available now and enabled per organization. If your team takes orders over chat, contact us and we will help you set it up.