Orders are just the beginning: actions tailor-made for your workflows
The framework behind Create Order can turn conversations into whatever your business runs on: service cases, claims, callbacks, or the next step your team types in by hand today.
Earlier this week we introduced Create Order, which turns a chat into a ready order. Today we want to talk about the framework it runs on. Conversation Actions is not a single feature; it is a way of turning what a customer wrote into a structured, reviewed, delivered result in your own systems.
One flow, many possible actions
Every Conversation Action follows the same shape: the AI reads the conversation, drafts a structured result, your agent reviews and edits it with the source messages highlighted alongside, and only after explicit approval is it delivered to your systems through a secure, signed webhook. The same flow that drafts an order can draft a service case, register a claim, capture a callback request, or record whatever structured outcome your process needs.
Built around your workflows
Different businesses run on different actions, so we build them with you. Tell us what your agents do with conversations today, what your systems expect to receive, and we will shape an action around it: the fields, the language, the review experience, and the delivery format that match how your organization already works. Visibility is controlled per division, so each team only sees the actions that belong to its work.
The same guardrails, always
Every action type inherits the same principles as Create Order. The AI drafts; a person approves; nothing fires on its own. Conversations are analyzed transiently and never stored by Mediabriz, EU organizations are processed entirely within the EU, and every delivery is signed so your systems can verify its origin. Activity appears in the Mediabriz Insights dashboard, so managers see what is being used and how it performs.
Tell us what you would automate
If there is a repetitive step between “the customer told us” and “it is in our system”, it is a candidate for a Conversation Action. Contact us and tell us about your workflow.