Your customers already return in chat. Now Mediabriz writes it up.
Create Return turns a messaging conversation into a ready return: AI reads the chat, drafts the items against the original order or your catalog, and your agent approves before anything is sent.
“This one arrived damaged. Take the other two back as well.” That WhatsApp message is a return, but until now someone had to read it, find what was shipped, and retype it into the returns system, line by line, while the conversation kept moving.
Conversation Actions already creates orders from chat. Create Return is the matching action for B2B teams that take returns the same way: built as a return, not a generic extract, for retail, wholesale, distribution, and any team that handles returns over messaging.
From chat to a draft return
One click on the conversation overview and Mediabriz reads the conversation, understands what should go back, and drafts the return: items matched to the original order or your catalog, quantities and the reason as the customer stated them, and the customer’s details prefilled from the conversation. Corrections mid-conversation and a return split across several messages are understood the same way as an order.
When the customer sends a photo of the item or a PDF of the original invoice, the agent can include those files in the same analysis.
Your agent stays in control
The draft opens in a review window with the conversation on one side and the return on the other. Every message the return was built from is highlighted, anything the AI was unsure about is flagged for a second look, and every line is editable. Nothing is ever sent on its own: the return goes out only when your agent has resolved every line and clicked send.
Delivered to your systems, not ours
The approved return is delivered straight to your ERP or returns system through a webhook you configure, with an HMAC signature on every delivery so your side can verify it came from Mediabriz. Mediabriz does not store the conversation or your customer’s details; analysis happens transiently.
Every language your customers write in
No matter what language the conversation is in, Create Return can still draft the return, even when the customer, the catalog, and the agent each use a different one.
Getting started
Create Return is available now for organizations using Conversation Actions. If your team takes returns over chat, contact us and we will help you set it up.